Return & Refund Policy
At RLWarehouse, we strive to provide detailed and accurate product descriptions and images so you can make an informed purchase. If you are not completely satisfied with your order, we offer returns and refunds under the following conditions:
Return & Exchange Eligibility
- Clothing: We do not offer refunds on clothing items. However, you may exchange clothing for a different size or item, or request a refund depending on the reason (e.g., incorrect item received). Please contact us within 10 days of receiving your clothing item to initiate an exchange or review for refund.
- Other Items: Items must be returned within 10 days of receipt, in new, unused condition with original packaging. For open-box items, they must be returned in the condition they were received.
Please note, refunds will be issued for the item price only within 3-4 Days. We do not refund shipping costs.
Exemptions
Certain large or heavy items may not be eligible for return or may incur additional return fees. We are currently reviewing our policy for these items, and updates will follow.
Items marked as FINAL SALE NON-RETURNABLE at the time of purchase are not eligible for return or refund.
Return Shipping Costs
- For orders under $50, a flat $8 return fee will be applied. This fee covers shipping and processing costs.
- For orders $50 or more, return shipping is free, unless the item is a large (over 18 inches any side) or heavy item(over 40lbs), which may incur additional return fees.
Return Review and Restocking Fee
For all return requests, we reserve the right to inspect the item upon receipt before approving a refund. Items must meet the return eligibility conditions outlined above.
A restocking fee may be applied, based on the condition of the returned item:
- 20% Restocking Fee: Item is new but returned in open/torn packaging or has damaged seals.
- 40% Restocking Fee: Item shows signs of minor use (e.g., tried on or briefly tested).
- 60% Restocking Fee: Item shows significant wear or use beyond typical trial/testing.
The restocking fee will be deducted from the refunded amount.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at [email protected] or call us at 708-304-3232 within 10 days of receiving your order. You will receive further instructions for returning your item.
Additional Information
A copy of this return policy and your purchase terms may be included with your receipt for your records.
Please allow 1-2 business days for a response to your return or exchange request.